Return, Exchange, and Refund Policy

At The POD Company Fashion, customer satisfaction is our top priority. We strive to ensure that you love your purchase, but if you are not completely satisfied, this policy outlines the conditions for returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

  • Timeframe: Returns and exchanges are accepted within 7 days of delivery.
  • Condition of Items: Items must be:
    • Unused, unwashed, and unworn.
    • In their original packaging with tags intact.
    • Free from stains, damage, or alterations.
  • Non-Returnable Items: The following items are non-returnable unless they are defective:
    • Custom-made or personalized products.
    • Items purchased during clearance or final sale.

2. Return and Exchange Process

  • Initiate Request: Contact us at eshop.thepodcompanyfashion@gmail.com
    Β or call us at +91-9040009530 with your order number and reason for return or exchange.
  • Approval: Once your request is approved, you will receive further instructions, including the return shipping address.
  • Shipping Costs:
    • For returns, the customer is responsible for return shipping costs unless the product is defective or incorrect.
    • For exchanges, we will ship the replacement product at no additional cost.
  • Inspection: Returned items will be inspected upon receipt. Items that do not meet the return criteria will not be eligible for a refund or exchange.

3. Refund Policy

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds will be processed within 7-10 business days after the returned item passes inspection.
  • Shipping Charges: Original shipping charges are non-refundable, except in cases where the return is due to a defect or incorrect product.

4. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please notify us within 48 hours of delivery by emailing eshop.thepodcompanyfashion@gmail.com with photos and details of the issue.
  • We will arrange for a replacement or full refund, including return shipping costs, in such cases.

5. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Orders that have already been shipped cannot be canceled. You may initiate a return once the order is delivered.

6. Exchanges

  • Size or Color Issues: If you wish to exchange an item for a different size or color, please contact us within the eligible timeframe.
  • Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be provided.

7. Responsibility for Returns

  • Ensure that the returned package is securely packed to avoid damage during transit.
  • Use a reliable shipping service with tracking to ensure safe delivery of the returned item.
  • The POD Company Fashion is not responsible for lost or damaged returns caused during transit.

8. Updates to This Policy

We reserve the right to update or modify this Return, Exchange, and Refund Policy at any time. Changes will be posted on this page with the "Last Updated" date.

Contact Us

For any return, exchange, or refund-related inquiries, please contact us at:

Thank you for shopping with The POD Company Fashion. We value your trust and strive to ensure a hassle-free shopping experience!